Return & Refund Policy | Goods World
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Goods World
Return & Refund Policy
Your satisfaction matters to us. Find out how returns,
replacements, cancellations, and refunds work.
Last updated: October 24, 2026
Shop with confidence
Please review the terms below before requesting a return
or refund. This policy is subject to applicable Indian
consumer protection laws.
Goods World offers a 7-day return
window from the date of delivery for eligible
products, subject to the conditions below.
Contact us within 7 days of receiving your order and
provide your order number and reason for the request.
Defective, damaged, incorrect, or materially misdescribed
products will be handled in accordance with applicable law.
For change-of-mind returns, eligible products should:
- Be unused and in their original condition.
- Include original packaging, accessories, and manuals
where applicable.
- Not show damage caused by misuse or handling beyond
what is reasonably necessary to inspect the product.
If an item is defective, damaged, incorrect, or not as
described, contact us even if you have opened the packaging
to inspect it.
03
How to Request a Return
- Email us with the subject line
"Return Request."
- Include your order number, product name, and reason.
- For damaged, defective, or incorrect items, include
clear photos or a video where possible.
- Wait for our return instructions before shipping
anything back.
Please do not send products to an address without receiving
return instructions from our team.
04
Damaged, Defective, or Incorrect Products
Contact us as soon as reasonably possible if:
- Your product arrives damaged.
- The product does not work as intended.
- You receive the wrong product.
- The product materially differs from its description.
We will review the issue and, where appropriate, arrange
a replacement, return, or refund in accordance with
applicable law.
For eligible change-of-mind returns, customers may be
responsible for return shipping costs if these are
communicated clearly.
If a return is due to a verified defective, damaged,
incorrect, or materially misdescribed product, Goods World
will arrange or cover reasonable return shipping costs,
as applicable.
Certain products may be excluded from change-of-mind returns
where the restriction is clearly disclosed before purchase
and permitted by law.
These exclusions do not remove applicable consumer rights
for defective, damaged, incorrect, or misdescribed products.
07
Exchanges and Replacements
Contact us if you receive a defective, damaged, or incorrect
product and would like to request a replacement.
Replacements depend on product availability. If a suitable
replacement is unavailable, we will communicate the
appropriate refund or other resolution.
If you want to cancel an order, contact us as soon as
possible and include your order number.
Requests received before dispatch will be reviewed promptly.
Once dispatched, cancellation may no longer be possible
through the normal cancellation process, without affecting
any applicable legal rights.
Eligible refunds for successfully cancelled prepaid orders
will be processed in accordance with applicable law.
After an approved return is received and inspected, we will
notify you of the outcome.
-
Prepaid orders: Refunds will generally
be issued to the original payment method.
-
COD orders: We will contact you to
collect the bank account or UPI details needed to arrange
the refund.
-
Processing time: We aim to initiate
approved refunds within 5–7 business days after the
applicable approval or verification process, subject to
any shorter period required by law.
-
Bank processing: The time taken for
funds to appear in your account may vary by bank or
payment provider.
Any permitted deductions, including disclosed return
shipping costs for eligible change-of-mind returns, will
be communicated clearly.
10
Refunds for COD Orders
For Cash on Delivery orders, refunds will ordinarily be
arranged through an appropriate method, such as bank
transfer or UPI, after verifying the required details.
Goods World will never ask for your UPI PIN, OTP, or
banking password to process a refund.
Nothing in this policy limits or excludes any rights
available to consumers under applicable Indian consumer
protection laws. Where applicable law conflicts with this
policy, the law will prevail.
Frequently Asked Questions
How many days do I have to request a return?
+
You can request a return for an eligible product within
7 days from delivery. Applicable legal rights remain
unaffected.
What if I receive a damaged product?
+
Contact us as soon as possible with your order number
and photos or video of the issue, if available. We will
review your request and explain the available resolution.
How will I receive my COD refund?
+
If your refund is approved, our team will contact you
to arrange a suitable method, such as bank transfer or UPI.
Never share your UPI PIN or OTP.
When will my refund be processed?
+
We aim to initiate approved refunds within 5–7 business
days after the applicable approval or verification process,
subject to applicable law. Your bank may take additional
time to post the funds.
We're here to help
Need Help With an Order?
Contact our support team for return requests, refunds,
exchanges, cancellations, or damaged products.
Please include your order number.
Contact Goods World
Email: expireking4@gmail.com
GOODS WORLD
Quality essentials for everyday living.
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